Return and Refund Policy
Thank you for choosing India Fest. We understand that plans can change, and we strive to provide a fair and transparent refund policy for our customers. This Refund Policy outlines the guidelines and procedures for requesting refunds for event tickets and booth bookings.
Due to nature of the festival planning and the tight timelines and contractual agreements we have with with event vendors and partner companies, no refund requests are allowed after October 15, 2023
Important Note: Credit Card charges, PayPal fees and Shopify payment charges (typically 2.9% + 30¢ USD ) are always deducted from the refund as these are one time charges that are already paid.
Event Ticket Refunds:
In general IndiaFest 2023 Event Tickets purchases are non-refundable. We offer refunds for event tickets only for the following :
- IndiaFest 2023 Cancellation: If the event is canceled by the organizer, you will be eligible for a full refund of the ticket price.
- IndiaFest 2023 Postponement: If the event is postponed to a new date, your ticket will generally be valid for the rescheduled date. However, if you are unable to attend the rescheduled date, you may be eligible for a refund.
- Significant Changes to IndiaFest 2023 Event: If there are significant changes to the event, such as a change in venue or a substantial alteration in the program, you may be eligible for a refund. The determination of what constitutes a significant change is at the discretion of India Fest.
Booth Booking Refunds:
General Refund Eligibility: We offer refunds for booth bookings based on the following criteria:
- Cancellation: If you decide to cancel your booth booking before a specified deadline (usually mentioned during the booking process), you may be eligible for a full or partial refund. The refund amount will depend on the timing of the cancellation and any applicable fees or penalties.
- Changes to Event: If the event organizer cancels or significantly changes the event in a way that affects your booth booking, you may be eligible for a refund. The determination of what constitutes a significant change is at the discretion of India Fest.
Refund Request Process:
To request a refund, do both of the following steps
(1) Please contact our customer support team at firstname.lastname@example.org with the following details:
- Your registered full name and contact information (phone and email address)
- Order number or booking reference number
- Reason for the refund request
- Any supporting documentation or evidence, if applicable
(2) Initiate a Request return from the Orders page and Select a reason for return and submit the request.
Once the above two steps are completed, our support team will review your request and respond to you as soon as possible. Please allow sufficient time for us to process your request and issue the refund, if eligible.
In general, we will process refunds using the same payment method used for the original transaction. The refund amount will typically be credited back to the original payment account within a reasonable timeframe. Please note that the processing time may vary depending on your financial institution or payment provider.
Important Note: Credit Card charges, PayPal fees and Shopify payment charges (typically 2.9% + 30¢ USD per transaction) are always deducted from the refund as these are one time charges that are already paid.
Non-Refundable Items and Fees:
Certain items or fees may be non-refundable, such as processing fees, finance charges, credit card charges, service charges, or any non-refundable components specified during the purchase or booking process. These non-refundable items will be clearly communicated to you before completing your transaction.
Paypal Merchant fees