Refund Policy – India Fest Memphis 2025

Important Update: No refunds will be issued after October 24, 2025 — no exceptions.

Thank you for supporting IndiaFest Memphis. We understand that plans can change, and we strive to maintain a transparent and fair refund policy. Please read the following information carefully regarding ticket and booth refunds.

General Guidelines

Due to the nature of large-scale event planning and binding contracts with vendors and partners, refunds will not be granted after October 24, 2025, for any reason.

Note: All refunds are subject to non-refundable transaction fees, including:

• Credit card & Shopify processing fees: 2.9% + $0.30 (domestic)
• International/Amex cards: 3.9% + $0.30
• PayPal merchant fees: See PayPal's official fee policy
• These fees are charged by third-party payment processors and cannot be recovered, even in the event of a full refund.

🎟️ Event Ticket Refunds

Event tickets are generally non-refundable, except in the following cases:

• Event Cancellation - If IndiaFest Memphis 2025 is cancelled by the organizers, a full ticket refund will be issued.
• Event Postponement - If the event is rescheduled to a later date, your ticket will remain valid. If you are unable to attend the new date, you may be eligible for a refund upon request.
• Significant Event Changes
  In the rare event of a major change to the venue or program, refunds may be issued at the discretion of India Fest Memphis 2025 organizers.

🛍️ Booth Booking Refunds

Refund Eligibility

Refunds for booth purchases may be issued if:

• You cancel your booking before the posted refund deadline
  
• India Fest Memphis 2025 is cancelled or significantly modified in a way that materially affects your booth reservation (as determined by the organizers)

Non-Refundable Fees

Processing fees, payment gateway fees, and any add-on service charges are non-refundable.

🔁 How to Request a Refund

To request a refund, you must complete both steps below:

Step 1:
Email us at indiafest.mem@gmail.com with the following information:

• Full name used during registration
  
• Contact details (email and phone)
  
• Order number or booking reference
  
• Reason for refund
  
• Any supporting documents (if applicable)

Step 2:

• Go to your Orders page and select “Request Return.”
  
• Choose the appropriate reason and submit your request.

Your refund request will not be reviewed unless both steps are completed.

💳 Refund Processing Time

If your refund request is approved:

• Refunds will be processed via the original payment method
  
• Refund timelines may vary depending on your bank or payment provider
  
• Only the eligible amount (minus non-refundable fees) will be credited

🚫 Non-Refundable Charges

The following are non-refundable in all cases:

• Credit card processing fees
  
• Shopify or PayPal transaction fees
  
• Service/handling charges
  
• Any finance charges disclosed during checkout

These fees are imposed by third-party providers and are non-recoverable.

For further inquiries, please contact:  📧 indiafest.mem@gmail.com

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